Law Office of Rachel Hanna

Last Updated: October 23, 2026

The Law Office of Rachel Hanna ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, www.lawofficeofrachelhanna.com (the "Website"), or interact with us in any other manner, including by phone, email, text message, or through our online scheduling, intake, and client portal tools.

Visiting this Website, or contacting us through it or by phone, email, or text message, does not create an attorney-client relationship. An attorney-client relationship is formed only when we have agreed in writing to represent you. Until then, please do not send us confidential or time-sensitive information about your legal matter.

We may collect the following types of information from you:

Personal Information: When you contact us through our Website, phone, email, text message, or online scheduling and intake tools, we may collect personal information that you provide, including your full name, phone number, email address, and mailing address, along with information about your legal matter, such as the names of other people or businesses involved, which we need in order to check for conflicts of interest.

Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

We use the information we collect for the following purposes:

To Communicate with You: We use your contact information to respond to your inquiries, schedule consultations, provide legal services, send administrative information, and keep you informed about your case or our services.

Intake and Conflict Checks: We use information about your matter to evaluate whether we can represent you and to screen for conflicts of interest, as required by the West Virginia Rules of Professional Conduct.

Billing and Payments: We use your information to send invoices, process payments, and respond to billing questions.

Legal Compliance: We may use your information to comply with applicable laws, regulations, court rules, rules of professional conduct, or other legal obligations, including responding to subpoenas, court orders, or legal requests.

Information you share with us about your legal matter is protected by our professional duty of confidentiality under the West Virginia Rules of Professional Conduct and, where applicable, by the attorney-client privilege. Nothing in this Privacy Policy limits those protections.

SMS consent is not shared with third parties for marketing purposes. No mobile opt-in data will be shared.

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third-party marketing purposes. We may share your information only in the following circumstances:

Service Providers: We may share your information with service providers who perform services on our behalf, such as practice-management and client-portal software, scheduling, payment processing, telephone and text messaging, email, document storage, and technical support. These service providers are obligated to protect your information and to use it only for the services they provide to us.

In the Course of Your Representation: If we represent you, we may share information as needed to handle your matter, such as with courts, agencies, opposing parties or their counsel, insurers, expert witnesses, investigators, court reporters, and co-counsel, consistent with our professional obligations and your instructions.

Legal Requirements: We may disclose your information if required by law, regulation, court order, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our clients or others, to the extent permitted by the West Virginia Rules of Professional Conduct.

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet, text message, or electronic storage is completely secure, and we cannot guarantee absolute security.

Opting Out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. You may opt out of text messages at any time by replying "STOP." If you opt out, we may still send you non-promotional communications related to your legal matter or our ongoing attorney-client relationship.

Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through our Website. If we become aware that we have inadvertently collected personal information from a child under 13 through our Website, we will take steps to delete such information. When we represent a minor, information about the minor is provided by and handled with the minor's parent or guardian.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Law Office of Rachel Hanna 3558 N. Jefferson Street, Suite 5, PMB #38 Lewisburg, WV 24901 Phone: (304) 793-4529 Email: rachelhanna@rachelhanna.com

Last Updated: October 23, 2026

Welcome to the Law Office of Rachel Hanna. By accessing or using our services, including receiving SMS (text message) communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not opt in to text messages from us.

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from the Law Office of Rachel Hanna at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties. Consenting to text messages is not a condition of hiring us or receiving legal services.

If you have consented to receive text messages, you may receive SMS communications related to the following:

• Clients and Prospective Clients: Updates on the status of your inquiry or case, requests for documents or information, and other matters related to your representation.
• Consultation and appointment reminders, including reminders of scheduled meetings, hearings, and deadlines.
• Follow-up messages regarding your inquiry or consultation.
• Billing and payment reminders and billing inquiries.

Text messaging is not a secure means of communication. We will keep sensitive details of your legal matter out of text messages, and we ask that you not send confidential information about your case by text. If you need to share confidential information, please call us or use our secure client portal.

You may opt in to receive SMS messages in the following ways, whichever is applicable:

• Verbally, during a conversation with our office.
• In writing, by checking the SMS consent box on our Website contact form or on our client intake forms.

• Message and data rates may apply.
• Message frequency may vary.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" to any text message, contact us directly at (304) 793-4529, email us at rachelhanna@rachelhanna.com, or visit our Privacy Policy and SMS Terms and Conditions above.
• Carriers are not liable for delayed or undelivered messages.